Need Help? Our Support Team Is Here for You
The Trezor wallet support team provides expert assistance to help you manage your hardware wallet safely and confidently. Whether you’re setting up your Trezor device for the first time, recovering a lost wallet using your recovery seed, or facing connectivity issues, our support representatives can guide you step by step.
Common support requests include troubleshooting USB or browser bridge connections, updating firmware, verifying device authenticity, or handling recovery errors. Our specialists are trained to help users without ever asking for your recovery seed or private keys. For your protection, the Trezor team will never request sensitive information — be alert for impersonation attempts.
You can reach the official Trezor wallet support through our secure channels listed below or by filling out the contact form on this page. Response times vary depending on request volume, but our mission is to deliver clear, verified solutions as quickly as possible.
Before contacting support, ensure you are visiting the official Trezor website and have installed the latest version of Trezor Suite. Many common issues — such as USB driver conflicts or missing firmware updates — can be solved by following the self-help documentation provided in our knowledge base.
When contacting our team, include your operating system, browser, and firmware version to help us diagnose issues efficiently. Never attach screenshots showing your recovery seed or passphrase. If you suspect a scam website or phishing message, report it immediately so we can help protect the community.
The Trezor wallet support team is committed to transparency, privacy, and customer education. Our goal is to empower every crypto user with the knowledge needed to maintain full control of their funds. We appreciate your trust and will continue to enhance our support process to ensure smooth, secure hardware wallet experiences.